top of page

Frequently Asked Questions

  • What is the cancellation policy?
    If guest gives 24 hours notice or less (from time of check-in), the guest is responsible for the entire cost of the stay. The remaining balance is charged and there is no refund. If guest gives at least 48 hours notice (from time of check-in), the guest is responsible for the initial 50% deposit, but will not be asked to pay the remaining 50%. If guest gives more than 48 hours notice (from time of check-in), the guest will receive a full refund for the cost of the entire stay.
  • Where do I check in?
    Check in will be located at the front desk of the fitness center. COVID Update: We have implemented an easy self check-in process for all guests. You will receive a welcome email prior to your stay with your cabin number and lock box code. Inside the lock box (located on the front door of the cabin) are your room keys. You can go straight to your cabin when you arrive - no need to stop at the front desk!
  • Can we stay for a month or two?
    Yes!! We offer significant discounts to guests staying longer than 28 days. Please call the front desk at 207-230-4208 or email to discuss options for a long-term stay.
  • Can I have a bottle of champage in the cabin upon arrival?
    If you'd like to request a bottle of sparkling wine be waiting for you in the cabin when you arrive, please email us!
  • Is there a beach or place for swimming?
    For nearby swimming, there’s nearby Lincolnville Beach and Knights Pond. Knights Pond is accessible via the hiking trails just steps from your cabin!
  • Why does the nightly price change?
    As in standard in most hotels, prices vary daily. This can be impacted by holidays, weekends, local events, seasonal rates, and other factors. When making a reservation the system will allow you to see the rates of the days and how they vary. Please reach out to the Front Desk if you have any other questions.
  • Can I get a grill and a fire pit?
    We are thrilled to announce that we have now installed charcoal park grills at each individual cabin. We have also purchased fire pits for each individual cabin, you have full use of these amenities at no additional charge. Onsite we have charcoal and firewood available for purchase at the reception building.
  • Will there be daily housekeeping?
    The cabins are available as vacation rentals, so it's much like renting a place on Airbnb or VRBO. The place will be thoroughly cleaned before your arrival and will be stocked fully with towels, sheets, toiletries, dish soap, etc. There will not be daily cleanings like a hotel. If you would like a cleaning during your stay, our housekeeping staff may be able to accommodate your request for a fee.
  • Are the cabins dog-friendly?
    Absolutely! We love pups at Point Lookout. Up to two dogs per cabin are allowed and there is no weight limit. There is a $75 pet fee - it’s a flat rate regardless of number of dogs or duration of stay.
  • How is the wifi?
    Each cabin has great wifi with 200 mbps upload/download speeds. There's also free wifi in the fitness center, which guests have access to 24/7.
  • Do the cabins have TVs?
    Cabins are equipped with smart TVs and a complimentary Sling TV subscription.
  • Which cabins are available?
    The downsized operation will include 39 cabins that are available for vacation rentals. There are one, two, and three bedroom cabins available. You can check out a map of the location of the cabins on the "Cabins" page.
  • Can guests do laundry on-site?
    We don't have washers or dryers in the cabins, but we have a guest laundry facility on-site in the reception area. There are two full size washers and dryers and guests have access to it 24/7. COVID Update: We take extra precautions to keep this area clean and have provided wipes for guests to clean before and after use. We also recommend guests don’t congregate in the laundry room and only one person uses it at a time for safety reasons. There are also laundromats available within a 10 minute drive.
  • What about weddings and events?
    We no longer offer weddings, however we are happy to host small gatherings! Groups of up to 48 people can gather in our indoor meeting room. We also have outdoor space at the pavilion and can host large groups and events on our soccer field.
  • What's changed about Point Lookout?
    Point Lookout was previously run as a resort. Now, the cabins are being offered as vacation rentals - much like what you would find on Airbnb or HomeAway. You book a cabin and pick the dates and the place is all yours during that time. The vacation rentals are available year-round. The summit, bowling alley and the copper pine are no longer available. Sadly, the beach is now owned by the city and has not been available to guests for some time due to construction and other updates.
bottom of page